DT Woodturning
1 Port Talbot Workshops,
Addison Road,
Port Talbot,
SA12 6HZ

Tel/Fax: 01639 897177
Mob: 07900 846397
web: www.dtwoodturning.co.uk
E-Mail: Dave.Thomas@DTWoodturning.co.uk

DT Woodturning

Terms and Conditions

Contact DT Woodturning


UK law is the applicable law.

The purchasing cycle
Initial enquiry
Quote
Complete order form and return with payment
On receipt of the completed order form and payment you will be sent an invoice confirmimg payment has been received and you will be advised of a likely completion date.
Once the item is completed, you will be contacted to arrange a convenient delivery date.
Delivery is normally done via Courier and requires a person to be at the specified delivery address to sign for the goods.

Once the item is received could you please confirm to me that you have received the item.

Customer support and service
You can contact DT Woodturning via telephone (standard rate) Tel/Fax: +44 (0)1639 897177 our business hours are from Monday-Friday 9am-5pm GMT. Saturday 9am-1pm GMT
Outside these hours please feel free to leave a message and we will get back to you as soon as possible. All calls are charged at standard rate.


Privacy Policy
DT Woodturning is registered with the Data Protection Agency and is fully committed to protecting your privacy. We will only use any information that you supply us with lawfully (in accordance with the Data Protection Act 1998.) If you have any questions/comments about privacy, please email dave.thomas@dtwoodturning.co.uk


Ordering and Payment
You may order by email, fax, phone or by post. We accept payment from UK customers by cheque (made payable to "DT Woodturning") Postal orders are also accepted. Bank transfer is the preferred option.
We do not take Card payments.
Please note: That stock goods will not be sent out until full payment is received and cleared. Where bespoke items are ordered work will not commence until full payment is received and cleared. Trade orders will be quoted individually.

We understand and will exercise our statutory right to interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.

* The Late Payment of Commercial Debts [Interest] Act 1998, as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002.

Postage and Packaging :
Postage and Packaging is charged at cost.


Deliveries
Deliveries of stock items will normally be sent with in 7-21 days.
Bespoke items, you will be advised of a likely completion date when the order is confirmed.
UK Delivery is via APC Couriers Small items via Royal Mail
When you take delivery of your goods, if there are any signs of damage on the packaging I would recommend that you do not sign for them until they have been thoroughly checked. If any damage is found see Damages below.

 

Damages
All products sent out from DT Woodturning are securely wrapped or boxed, depending on the volume of goods. If damaged goods are received, please contact DT Woodturning asap for advice.
Tel/Fax: +44 (0)1639 897177 our business hours are from Monday-Friday 9am-5pm GMT. Saturday 9am-1pm GMT
Outside these hours Please feel free to leave a message and we will get back to you as soon as possible. All calls are charged at standard rate.


Returns
If, for any reason, the consumer is not happy with the products ordered, there is a seven day period, beginning on the day after the goods are received, to reject them. They should then be returned immediately to:
DT Woodturning
,
1 Port Talbot Workshops,
Addison Road,
Port Talbot,
West Glamorgan,
South Wales
SA12 6HZ
.
Return postage is the responsibility of the customer. If an order has been sent out and items are incorrect or missing, these will be exchanged/replaced as soon as possible and the postage charges paid by DT Woodturning. All returned products must arrive undamaged.
Please Note: - Bespoke items are only returnable at DT Woodturnings discretion, unless they have been manufactured to the wrong dimensions, through no fault of the customer. When ordering please double check that the dimensions you enter are correct and make sure that the order form is signed.


Faulty Goods
In the case of "faulty" goods, the Sale of Goods Act 1979 [as amended] established that the consumer is allowed a reasonable time within which to reject the goods for a full refund. We give a period of seven days from receipt of the goods, for the customer to reject the goods and return them for a refund.


Cancellations
Orders of stock items may be cancelled without giving a reason and the cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. Therefore, the cancellation period ends on the expiry of seven working days, beginning on the day after the day on which the consumer receives the goods.
This does not apply to apply to Bespoke made to order goods.

HOME PAGE